Where and how do you source your materials?

Our leather is genuine full-grain leather sourced from Asia. Most of our paper is handmade in India from recycled cotton — not trees — making it completely tree-free. Our Indian facility is Sedex SMETA certified for fair treatment, safe working conditions, and ethical practices. Wanderings is also FSC Certified for responsible forestry.

FAQs – Wanderings

Q: How long will shipping take?

Most orders arrive within 1 week. We partner with Amazon Logistics for fulfillment and ship from the closest Amazon fulfillment center to you — in the USA, Canada, UK, and most countries in Europe. This avoids extra duties or import fees on nearly all deliveries.

Q: What are your shipping costs?

We offer free shipping on orders above a threshold in your local country, typically the equivalent of about $35 USD. A shipping fee applies to smaller orders below this threshold.

Q: How do I refill my notebook? What if the elastic in my journal came out?

For a quick step-by-step visual guide, watch our short video at https://youtu.be/-xDuhtB6FPI

Q: Where can I buy more paper refill inserts?

You'll find paper refill inserts right on our site at wanderings.com/collections/inserts.

Q: There are some scratch marks on the leather of my Wanderings product, is this normal?

Yes! Wanderings leather products are made of genuine, full-grain leather — the highest quality available — and are not treated with lacquers or sealants so the leather can breathe and last a lifetime. Scratches are part of the charm. To reduce them, simply wipe with a slightly damp soft cloth.

Q: Do you offer a satisfaction guarantee?

Yes! Our customer service team is here to help if you're dissatisfied in any way, and we always make it right. Our inbox is monitored by real humans — no AI responses — and we respond very quickly.

Q: What makes Wanderings unique?

Wanderings combines a unique brand story with sustainable practices, ethical treatment of workers, and Sedex SMETA and FSC certifications. We believe putting pen to paper is a meaningful way to savor the journey — whether capturing memories, planning adventures, or expressing creativity.

Q: Do you accept bulk or wholesale orders?

Yes — we offer wholesale and bulk pricing with discounts based on quantity. A minimum order of €175 / $200 USD (before taxes) is required. Please complete our wholesale contact form at wanderings.com/pages/wholesale-application-form.

How long will shipping take?

Most orders arrive within 1 week. To provide fast, reliable delivery, we partner with Amazon Logistics for fulfillment, so your order will arrive in an Amazon package. We ship from many countries depending on where you are located: the USA, Canada, UK and most countries in Europe. We will always ship from the closest Amazon fulfillment center that has the Wanderings product you ordered. We do this because it's efficient, and it avoids any extra duties or import fees on nearly all deliveries.

What are your shipping costs?

We offer free shipping on orders above a $ threshold in your local country, typically the equivalent of about $35 USD. Because a considerable part of our shipping costs are fixed, we need to charge a shipping fee for smaller orders below this threshold.

Where are you based?

Our headquarters are in Canada, but we have a global reach thanks to our partnership with Amazon Logistics - we deliver with them, and it means that you do not have to pay any duty or import fees since we always ship from the closest Amazon fulfillment center that has the Wanderings product you ordered. So orders from the USA are shipped from the USA, for example; same for Europe, UK, and Canada - we ship from your local market.

How do I refill my notebook? What if the elastic in my journal came out?

For a quick step-by-step visual guide, watch this short video:
Go to Video

Where can I buy more paper refill inserts?

You'll find them right here on our site: Get Inserts

There are some scratch marks on the leather of my Wanderings product, is this normal?

Yes! Wanderings leather products are made of genuine, full grain leather (the highest quality leather available) and they are not treated with any lacquers or sealants. This way, the leather can “breathe” and, if taken care of properly, can last a lifetime. Half the fun of your new Wanderings leather piece is carrying it around, scuffing it up, and making it as unique as the journeys you take it on. If you are not a fan of the scuffed up look, simply wipe the leather with a slightly damp soft cloth—this will remove or lessen the majority of any scratches. Genuine leather will develop marks over time, it's part of the charm and what makes your item unique to you!

Where & how do you source your materials?

We're quite passionate about our products, and sourcing them sustainably. Our leather is sourced from Asia and is always genuine full-grain leather, never fake/PU leather. Most of our paper is sourced from India where it is made from recycled cotton, not paper -- yes, our handmade paper is tree-free! It's made of the leftover cotton material from the garment industry, and our skilled artisans turn it into beautiful, feathery paper. Our facility in India is Sedex SMETA certified, where we ensure fair treatment, safe working conditions, and ethical practices for our artisans as they create our products. Wanderings is also FSC Certified for responsible forestry practices.

Do you offer a satisfaction guarantee?

Yes! Our exceptional customer service team is here to help you if you are dissatisfied in any way with your Wanderings product, and we always make it right for you. Our inbox is monitored by a small team of real humans (no AI responses!) and we typically respond very quickly. We're very passionate about our customer satisfaction!

What makes Wanderings unique?

We believe our brand story is unique, and coupled with our sustainable practices, ethical treatment of workers, and Sedex/FSC certifications -- we're proud of our small business! At Wanderings, we believe that putting pen to paper is a meaningful way to truly savor the journey. Whether you're capturing memories, planning your next adventure, or expressing your creativity, we want to accompany you on your journey.

Do you accept bulk or wholesale orders?

Yes — we offer wholesale/bulk pricing with discounts based on quantity ordered, whether you’re planning ongoing wholesale purchases or a one-time bulk order for a special occasion or event. A minimum order of €175 / $200 USD (before taxes) is required to access wholesale pricing. Please complete our wholesale contact form here.

FAQs